BlueWave Communications Ltd

13:07: The maintenance has been completed without issue.

We will be conducting maintenance on our Snaefell East sector to correct an intermittent fault causing problems for some customers in Laxey.

17:36: This work has now been completed.

We are currently in the process of upgrading our website to make it more accessible and user friendly. As you might imagine with a website the size of ours, this process will take some time and we will be conducting the upgrade in several stages. Parts of our website will soon start to display a banner with V2.0 hand embossed. This indicates the page you’re viewing has been upgraded.

The upgrade program will be completed by 18:00 on Monday the 8th of June.

20:56: This problem has now been fully resolved. We are sorry for any trouble caused by this outage, which proved to be extremely difficult and complex to isolate.

20:39: Our engineers have isolated the fault down to a core network router. The problem is stemming from intermittent reboots causing loss in connectivity for 1 minute intervals. We will be swapping out the router with a hot spare within the next 10 minutes. This will cause a maximum of 5 minutes downtime.

15:37: We are currently experiencing intermittent problems across various parts of our network. We have network engineers trying to solve the issue at the moment.

This issue has now been resolved. No further issues are anticipated in relation to this report.

23:07: This maintenance has been completed without issue.

We will be replacing our sip proxy with a more robust load balancer. The new unit has been configured and simply needs to have its IP changed to match that of the old unit. Unfortunately due to firewall configurations on customer premises it is not possible to complete a soft DNS change.

This work will commence: 23:00 – 20/11/2008

The planned period of downtime is < 5 minutes. If the upgrade should fail, we will revert back to our previous configuration.

19:14: A Duplex mismatch had occurred on one of our core network switches. This resulted in lowered throughout and increased network latency and jitter. Our engineers had diagnosed the fault within 5 minutes and this was rectified within 10 minutes. Our VoIP network is hosted off-island and as such was unaffected by this downtime.

19:05: We are currently experiencing some intermittent network issues with our on-island network. Our engineers are aware of the problem and are currently working to isolate the fault.

This issue has now been resolved. No further issues are anticipated in relation to this report.