2012: A year in statistics

December 19th, 2012

They say time flies when you’re having fun. The same must be true for running the Island’s fastest growing telecoms company. In just 12 short months we’ve gone from a respectable 100 customers, to over 1000 at last count. It’s no surprise then that traffic levels on our network have also jumped 10-fold with a massive increase in streaming media services such as iPlayer and YouTube.

Our Wi-Fi network has been a huge driver in this explosive growth. In fact we connected over 250, 000 devices since the 1st of January this year. With such high demand, we’ve rightly chosen to expand coverage to key public places on the Isle of Man. We’ve now got coverage in more places than ever including a prestigious and exclusive agreement with the Department of Infrastructure, providing coverage to both Douglas and Peel marinas.

We’ve also completed a comprehensive rebrand, making our website easier to use in the process.

2012 has been the year we pushed boundaries; tried new things and yes, ruffled our competitor’s feathers. Most importantly, we’ve delivered a consistently high level of service to all our customers. That’s what we do and also why we’ve yet to loose a single customer.

But what will the next 12 months bring? We’ve got ambitious plans for 2013! A new Douglas data centre, 100 Mbit/s broadband, 50+ new Wi-Fi hotspots and another 1000 customers. Most companies would be happy with just one of those things. We’ve decided to do them all.

As founder and managing director of BlueWave Communications, I couldn’t be prouder of all that we’ve achieved and those that have helped us get where we are today. As we start to become a dominant force in the Island’s telecoms market, remembering our core values will surely keep us in an enviable position for years to come.

It only remains for me to wish you all a Merry Christmas and a happy and prosperous New Year.

With Best Wishes,

Stuart Baggs
Managing Director
BlueWave Communications Ltd

Christmas Opening Times

24th December 2012 – 9 AM – 1 PM
25th December 2012 – Closed
26th December 2012 – Closed
27th December 2012 – 9 AM – 6 PM
28th December 2012 – 9 AM – 6 PM
29th December 2012 – 9 AM – 6 PM
30th December 2012 – 9 AM – 6 PM
31st December 2012 – 9 AM – 1 PM
1st January 2012 – Closed
2nd January 2012 – 9 AM – 6PM

Wi-Fi Zones: Coming to Douglas Marina, Bars and Pubs

July 16th, 2012

As the Island’s largest Wi-Fi network operator, our customers have become used to browsing the Internet and checking their emails in more places than anyone else. I’m therefore delighted to announce that this list of places will be increased from September 1st to include the Douglas Marina complex with coverage extending towards Lord Street and Ridgeway Street.

Getting reliable mobile coverage in these areas (especially inside the bars and cafes) has proved problematic in the past. Now thanks to your Wi-Fi Zones subscription, you’ll be able to remain connected in even more places.

As a reminder, you can sign up for our unlimited usage monthly subscription here (without contract) at anytime: https://secure.bluewave.im/checkout/?sku=unlimitedmonth

Stay tuned for further announcements. During 2012 alone, we’ll be adding over 50 new locations!


Managing Director
BlueWave Communications Limited

Easter Opening Times

April 4th, 2012

Easter is upon us, bringing with it a well deserved 4 day bank holiday weekend. We won’t be taking a moment off however, with our support staff working 24/7 as usual to keep our network operating in top shape and to support you; our valued customers.

To raise a support ticket, please login into your account at:

URL: https://secure.bluewave.im/cp/

Your username and password are contained within your welcome email, or inside your service contract / SLA. Please ensure you have these details from your account manager before our sales department closes for the Easter period.

Easter Opening Times

Friday 6th April 2012 – Closed
Saterday 7th April 2012 – Closed
Sunday 8th April – Closed
Monday 9th April – Closed

Have a fantastic and relaxing Easter break.

With Best Wishes,

Stuart Baggs
Managing Director
BlueWave Communications Limited

[Resolved] Network Fault 30/03/2012

March 30th, 2012

08:20 We’re currently working with one of our upstream bandwidth suppliers to resolve an issue with off-Island connectivity.

What’s Affected:

All Internet services will be operating at reduced capacity.

What’s NOT Affected:

- Voice Services
- Leased lines
- Point to point circuits

08:50: This situation has now been resolved.

Scheduled Network Maintenance: 13/03/2012

March 8th, 2012

Engineers will be carrying out scheduled maintenance to our network in the Douglas and Onchan area on Tuesday the 13th of March 2012 between 11:30 and 13:30 Hrs. During this 2 hour window, access to our services will be unavailable for approximately 5 minutes whilst equipment is restarted.

Services transiting our converged IP network will be unavailable during this time. Services NOT affected include:

* On/Off Island VoIP Services
* Private Microwave Links
* Maritime GSM / Satellite services
* UK Based IP/TDM Connectivity

An update will be posted here once the work has been completed.

13/03/2012 – 11:45 – This work has been completed within the allotted time without incident.