[COMPLETE] Website Upgrades

June 5th, 2009

17:36: This work has now been completed.

We are currently in the process of upgrading our website to make it more accessible and user friendly. As you might imagine with a website the size of ours, this process will take some time and we will be conducting the upgrade in several stages. Parts of our website will soon start to display a banner with V2.0 hand embossed. This indicates the page you’re viewing has been upgraded.

The upgrade program will be completed by 18:00 on Monday the 8th of June.

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SDSL / Wholesale – New Customer Offer

May 20th, 2009

If you currently have a wholesale Internet connection from any ISP then we will beat your current price and install your new service completely FREE! What’s more for a limited time were including a £100 VoIP call credit for all new accounts. Call us today on 01624 671204 for more information or to arrange a follow up visit.

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May Day Bank Holiday Weekend Support

May 1st, 2009

Our office will be closed from 6 PM on Friday the 1st of May untill 9 AM on Tuesday the 5th. We will however be offering a full support service via our online ticket system. This can be accessed from within your account, selecting the raise a support ticket option once logged in.

Please ensure you are aware of your account login information before the bank holiday weekend.

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Bank Holiday Weekend

April 2nd, 2009

Our office will be closed from 6 PM on Thursday the 9th of April untill 9 AM on Tuesday the 14th. We will however be offering a full support service via our online ticket system. This can be accessed from within your account, selecting the raise a support ticket option once logged in.

Please ensure you are aware of your account login information before the bank holiday weekend.

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[RESOLVED] Network Problems

March 25th, 2009

20:56: This problem has now been fully resolved. We are sorry for any trouble caused by this outage, which proved to be extremely difficult and complex to isolate.

20:39: Our engineers have isolated the fault down to a core network router. The problem is stemming from intermittent reboots causing loss in connectivity for 1 minute intervals. We will be swapping out the router with a hot spare within the next 10 minutes. This will cause a maximum of 5 minutes downtime.

15:37: We are currently experiencing intermittent problems across various parts of our network. We have network engineers trying to solve the issue at the moment.

This issue has now been resolved. No further issues are anticipated in relation to this report.

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