Christmas Holiday Support

December 20th, 2009

I would like to take this opportunity to wish you all the very best for Christmas and New Year and let you know our support arrangements over the festive period.

To raise a fault / support ticket please login to your account by visiting https://secure.bluewave.im/cp/. If you need to reset your details, this can be done from the login screen.

Office Hours
Wednesday 23rd [9AM - 6PM]
Thursday 24th – [9AM - 1PM]
Friday 25th [CLOSED]
Reopen: Monday 4th [9AM - 6PM]

Have a great holiday.

Pub Landlord Fined £8000 Over Open Wi-Fi Hotspot

December 14th, 2009

A pub owner in the UK has been fined £8,000 because someone unlawfully downloaded copyrighted material over their open Wi-Fi hotspot, according to the managing director of hotspot provider The Cloud.

Graham Cove told ZDNet UK on Friday he believes the case to be the first of its kind in the UK. However, he would not identify the pub concerned, because its owner — a pubco that is a client of The Cloud’s — had not yet given their permission for the case to be publicised.

Cove would say only that the fine had been levied in a civil case, brought about by a rights holder, “sometime this summer”. The Cloud’s pubco clients include Fullers, Greene King, Marsdens, Scottish & Newcastle, Mitchell & Butlers and Punch Taverns.

The law surrounding open Wi-Fi networks and the liability of those running them is a grey area.

According to internet law professor Lilian Edwards, of Sheffield Law School, where a business operates an open Wi-Fi spot to give customers or visitors internet access, they would be “not be responsible in theory” for users’ unlawful downloads, under “existing substantive copyright law”.

She also said the measures that would be brought in under the Digital Economy Bill — measures that could include disconnection of the account holder — would not apply because the business could be classified as a public communications service provider, which would make it exempt. According to the terms of the bill, only “subscribers” can be targeted with sanctions.

Source: ZDNet

In the Isle of Man a licence is required to run or operate commercial Internet services. Cover yourself and your business by partnering with the Islands largest Wi-Fi network today!

New Hotspots Coverage Map

August 1st, 2009

It’s now possible to see a map of our Wi-Fi hotspots, rather than the traditional list. This neatly coincides with the launch of our unlimited Wi-Fi data tariff for iPhone / iPod touch users for just £1 per month.

Don’t forget, as the Isle of Man’s largest provider of Internet hotspots, with us you’re covered in more places than anyone else.

The new map can be found here.

Tynwald Day Support Hours

July 3rd, 2009

Our office will be closed on Tynwald Day, Monday the 6th of July. We will reopen as usual on Tuesday the 7th at 9:00 AM.

Please ensure you are aware of your account login information before the bank holiday weekend. Emergency support is always available by dialling 200999 Island wide, however this service is subject to a minimum £50 fee without an appropriate SLA.

Have a great holiday.

[COMPLETE] Wireless Network Maintenance

July 3rd, 2009

13:07: The maintenance has been completed without issue.

We will be conducting maintenance on our Snaefell East sector to correct an intermittent fault causing problems for some customers in Laxey.